Operations Manager

As Operations Manager, you have a broad and responsible role within the organization. You are a member of the management team and, in that capacity, advise the board and management on business and organizational issues. You are responsible for efficient, future-proof, and financially sound operations that optimally support the primary care process.

You manage the organization across various areas, including production, revenue, budgeting, capacity, planning, waiting list management, contracts, facility matters, ICT, and supporting processes. You use management information to timely identify developments and deviations and translate these into concrete actions and choices. You lead the team leaders, the treatment secretariat, and the care administration.

You ensure clear roles, responsibilities, and work agreements and support team leaders in their leadership, ownership, and results-orientation. In doing so, you stimulate collaboration between locations, disciplines, and support services.

• You provide strategic and tactical leadership to operations and translate the organizational direction into processes, planning, management information, targets, and results.
• You manage production, revenue, caseloads, productivity, capacity, occupancy, and continuity of the locations.
• You are responsible for targets, reports, quality management, and the follow-up of improvement actions.
• You manage planning and client intake and optimize waiting list management, work planning, and capacity distribution across locations.
• You efficiently organize administrative and secretarial support, including the treatment secretariat and care administrative processes.
• You are responsible for contract management with municipalities and for facility contracts, housing, maintenance, facility matters, and ICT.
• You identify business risks, opportunities, and improvement possibilities and advise the board and MT on resources, priorities, and organizational structure.
• You work closely with the Head of Treatment, so that quality of care, available resources, production, capacity, and personnel deployment are assessed in conjunction.

In this role, you report directly to the board and work closely with the Head of Treatment, the team leaders, and the operations office.

What they ask You are a strong and results-oriented manager with a business perspective. You are well able to maintain an overview, make connections, and move from analysis to action. You bring structure, dare to make choices, and persevere when changes require time and persistence. You easily invite people to think along with you and have an eye for the strengths, knowledge, skills, and values present at the locations.

• You have a relevant education in areas such as business administration, management, finance, healthcare management, HRM, or organizational development.
• You have extensive experience with business operations, leadership, process design, financial and results-oriented management, capacity management, and change processes.
• Experience within mental health care (GGZ) or youth care is not necessary. However, you have demonstrable affinity with the social domain and the organization's vision on care.
• You are analytical, decisive, and organizationally sensitive. You can connect people and guide them through change, but you are also someone who can delve into an issue and persevere until a result is achieved.

An assessment may be part of the selection procedure.

• Salary: CAO GGZ FWG 65
• Required education: HBO+/WO level
• Ample room for own initiative and professional autonomy.
• Flexibility in working days and hours.
• Participation in the PFZW pension fund.
• Bicycle plan and vitality program.