As a Service Advisor, you are the driving force behind building, strengthening, and expanding client relationships in a specific region. You collaborate with the Regional Service Manager and fellow Service Advisors to shape this area. You will visit a diverse range of clients, from local production companies with a few trucks to large cold storage facilities with a complete fleet, across various sectors such as stone and concrete, warehousing, slaughterhouses, and logistics.
The role offers significant freedom and trust from management.
Your responsibilities include client contact, maintaining relationships, identifying opportunities, and advising clients on service, maintenance, and contracts. You are the face of the organization to the client and the voice of the client within the organization. You work closely with service technicians and account managers in the field and share updates during toolbox meetings to build strong team bonds.
This is a mobile role: primarily working from home and on the road visiting clients, with periodic presence at one of the branch locations. You create your own schedule and determine how you organize your work. This role combines technical and commercial aspects; you don't need to be a mechanic, but you must understand what clients are discussing. The focus is on relationship management: listening, advising, and offering customized solutions.
You will receive on-the-job guidance and periodic training for further development.
What you do
- Actively maintain client relationships in your region and ensure optimal client satisfaction
- Prepare and follow up on quotations in collaboration with planning
- Identify client needs and translate them into suitable solutions and advice
- Organize and prepare quarterly meetings, including data analysis and insights
- Liaise with different levels within client organizations and carefully weigh interests
Profile
- You are commercially driven and service-oriented
- You prefer building long-term relationships over quick wins and moving on
- You are presentable and communicate clearly
- You can navigate well with both smaller and larger clients
What they ask
- HBO (higher professional education) working and thinking level (MBO4+ with relevant experience is also possible)
- Minimum of three years of experience in a commercial or advisory role
- Affinity with technology
- Independent, takes initiative, and doesn't wait for instructions
- Preferably resides centrally in the designated region
Practical
- Lease car, laptop, phone, and bonus scheme
- 40 days off (27 vacation days + 13 ATV days) according to CAO
- Good work-life balance
- Daily allowance for two or more client visits per day
- Profit-sharing scheme, collective health insurance, and pension accrual
- Possibility of a bicycle plan
- An independent role with much freedom and a trusting manager
- On-the-job guidance and periodic training for further development
- Training opportunities through an internal academy
- Working in a great team of colleagues from whom you can learn a lot in an egalitarian and accessible atmosphere
- High discounts on A-brands via an internal platform
- Annual company party, opportunity to join the staff association that organizes an annual outing, and Sinterklaas celebration for (grand)parents with (grand)children
How to apply
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