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North HollandHybrid32 hours/week<3months
An organization specializing in client confidential advisory work is looking for a Client Confidential Advisor for Involuntary Care for a regional team.
- In this independent role, you make a difference for clients and their representatives who receive involuntary care.
- The position is versatile and dynamic, with regular on-site visits to care institutions.
- You work independently, without judgment about the care, with an eye for the rights of clients.
- The Care and Coercion Act (Wzd) regulates the legal protection of clients with management issues who are confronted with involuntary care and/or involuntary admission. All clients mentioned in this act have the right to independent, impartial, and free support from a Client Confidential Advisor.
What you will do.
- Support clients who receive (or will receive) involuntary care.
- Offer a listening ear and advice.
- Help navigate client rights.
- Provide independent assistance during discussions with care providers about involuntary care.
- Provide information about the role of the confidential advisor at care institutions.
- Contribute to improving the quality of care.
- Work on both the interests of clients and the improvement of care practices.
- Act proactively and reactively with an eye for often complex management issues.
What they ask
- HBO (higher professional education) work and thinking level (preferably a degree in Social Work, Law, Social Legal Services, Psychology, Nursing, or similar).
- Minimum of 3 years of work experience in a healthcare and/or legal environment.
- Demonstrable experience with people with intellectual disabilities, psychogeriatrics, or similar conditions.
- Knowledge of client rights and healthcare laws and regulations is a plus.
- Written skills for formulating complaints, writing complaint letters, and annual reports.
- Excellent conversational skills: experience in conducting conversations with diverse target groups and healthcare professionals.
- Independent and responsible. You can plan your own agenda well and work effectively both independently and as part of a team.
- A neutral and independent attitude towards care providers.
- Customer-oriented, reliable, integer, and persistent.
- Driving license and car, willing to work (partially) in the evenings.
- Willing to work from home.
- Employment conditional on a Certificate of Good Conduct (VOG).
Practical
- A one-year contract with the intention to extend.
- Salary classification according to scale 8 of the Social Work Collective Labor Agreement.
- Individual choice budget (IKB) of 18.7% (built up from year-end bonus, holiday pay, extra statutory holiday leave) to align employment conditions with personal wishes and needs.
- Fixed internet allowance and healthcare cost allowance.
- Participation in a company fitness plan and career budget.
- Statutory holiday leave (144 holiday hours annually for a full-time employment) and reimbursement of business travel expenses.
- Opportunity for Post-HBO training as a Client Confidential Advisor Wzd.
- Many opportunities for self-development (intervision, case discussions, etc.).
- Laptop and phone on loan.
- You work from home and can use the facilities at the care locations and regional offices of the organization.
How to apply
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