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North BrabantHybrid24 hours/week3-6months
In a municipal organization, there is a notable increase in the use and costs of a shared taxi service, leading to a significant budget overrun.
- The goal is to realize a financially manageable transport system, ensuring residents retain the appropriate support they need.
- As a temporary Wmo professional, you will conduct the necessary re-evaluations, analyses, and client interviews to eliminate improper and undesirable use and to correct unnecessary and duplicate specifications for the shared taxi service.
- This is a meaningful, results-oriented assignment.
- You will work in a dynamic work environment within a municipal organization with a direct impact on the financial manageability of the Social Domain.
What you do
- Conduct re-evaluations (physical and by phone).
- Clean up unnecessary/duplicate specifications.
- Address no-shows.
- Enforce transport for day activities.
- Meticulous communication and file building.
- Investigate individual situations of frequent users, cardholders with ultra-short rides (< 500m), and clients with a kilometer limit who travel more than daily.
- Assess whether the shared taxi service is the cheapest adequate solution or if (prior) alternatives, self-reliance, the social network, or Wmo aids are appropriate.
- Analyze client files for unnecessary and duplicate indications and adjust them to prevent unnecessary ride surcharges and incorrect invoicing.
- Personally (by phone) approach clients with many no-shows and have a constructive conversation about the rules and the impact of no-shows on capacity.
- Analyze whether clients with a 'day activity including transport' indication are making improper use of the shared taxi service for transport to day activities.
- Clearly motivate decisions based on the current Wmo ordinance.
- Record agreements made in municipal systems.
- Inform residents empathetically and clearly.
Profile
- Decisive and communicatively strong Wmo professional.
- Extensive experience with the implementation of the Wmo indication process and re-evaluations.
- Ability to independently take on a project, create the planning, and monitor progress.
- Ensure that results are achieved timely and with good quality.
- Act decisively and enforce agreements, with an eye for the human dimension and understanding for the resident's situation.
What they ask
- Minimum of 3 years of relevant work experience in the requested field, Wmo and shared taxi/transport provisions, within a municipal or government institution.
- A relevant completed HBO level (higher professional education) degree in the direction of Social Work, SJD, applied psychology, occupational therapy, and/or physiotherapy.
- A VOG (Certificate of Conduct) with screening profiles 11, 12, and 41 must be submitted or requested.
Preferences.
- Experience with Microsoft Office including Teams.
- Digitally proficient with a client tracking system (familiarity with ZorgNed is a plus).
- The ability to act decisively and enforce agreements, while maintaining the human dimension and understanding for the resident's situation.
How to apply
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