The national patient safety team is seeking an experienced and collaborative User Researcher and Reporting Lead to support the continued development and improvement of a digital patient safety incident platform. This is an opportunity to combine user research, stakeholder engagement, and data-quality expertise in a nationally significant digital service that supports safer care across a national health organization. The role is offered as a secondment or fixed-term contract within a specific job band.
What you do
- You will work with healthcare organizations, care providers, commissioners, and system suppliers to improve access to the platform, strengthen the quality of patient safety data, and ensure user needs inform the ongoing development of the service.
- You will plan and deliver both generative and evaluative user research, including recruitment, interviews, moderation, usability testing, analysis, and reporting.
- You will translate qualitative and quantitative evidence into clear, actionable insights and service requirements, working closely with product, design, development, data, and patient safety colleagues.
- You will also support organizations and Local Risk Management System suppliers to connect to the platform and submit high-quality data.
- This will include advising on data standards and system mapping, contributing to compliance testing, monitoring data quality and uptake, resolving issues, and developing practical guidance, training, and reporting for a wide range of users and stakeholders.
Practical
- Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices.
- Staff recruited from outside the national health organization will usually be appointed at the bottom of the pay band.
How to apply
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