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Chief Quality & Client Success Officer

BrusselsHybridHours negotiable<3months

This assignment involves a long-term collaboration with an experienced senior consultant. You will work closely with the management team on the coordination and delivery of some of our most demanding projects. This is not a traditional employment opportunity, but a strategic consultancy role aimed at managing complex international research programmes and contributing directly to the quality, efficiency, and overall success of our delivery.

The consultant will notably support the implementation of major international research programmes conducted on behalf of international organisations, EU institutions, NGOs, and other institutional clients. The role sits at the intersection of project coordination, quality management, and client success.

The collaboration can be organised flexibly and is particularly suited to an established independent senior research professional looking to become closely involved in a growing international research organisation while retaining the autonomy of consultancy work.

What you do

  • Senior coordination of multi-country research projects, ensuring that all workstreams, partners, milestones, and deliverables remain aligned throughout the project lifecycle.
  • Quality monitoring and assurance, anticipating risks, identifying inconsistencies, and ensuring that all outputs meet the highest methodological, analytical, and editorial standards.
  • Client success management, maintaining close, proactive, and solution-oriented relationships with clients, ensuring that their expectations are fully understood and translated into effective project delivery.
  • Delivery excellence, overseeing the preparation, review, and timely submission of questionnaires, fieldwork materials, datasets, analytical outputs, reports, and other contractual deliverables.
  • Process and efficiency improvement, helping to continuously refine workflows, coordination procedures, quality-control mechanisms, and ways of working across multiple simultaneous projects.
  • Strategic support to management, acting as a trusted senior counterpart and contributing not only to day-to-day delivery but also to the way international research operations are organised, improved, and scaled.

What they ask

  • At least 10 years of experience in international market, social, or public opinion research.
  • Significant exposure to multi-country studies and complex institutional clients.
  • Experience working with EU institutions, international organisations, major research agencies, or comparable environments would be a strong asset.
  • A combination of rigorous project management with an excellent understanding of research processes.
  • Strong editorial judgment, exceptional attention to detail, and the ability to build trusted client relationships at a senior level.
  • Someone who enjoys making complex projects work: anticipating problems before they arise, creating clarity across multiple stakeholders, maintaining consistently high standards, and ensuring that both clients and research partners experience an exceptionally well-managed project.

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