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UtrechtHybrid32 hours/week<3months
You will coordinate the customer journey from confirmed order through delivery and after-sales. You will sit between Sales and Production, keeping orders moving, customers informed, and resolving any operational issues that arise. You will work closely with the Production Manager and logistics partners, reporting into Sales. The goal is simple: ensure customers receive their orders as smoothly as possible.
What you do
- Track selected orders from confirmation through production, shipment
- Coordinate timelines and priorities between Sales and Production and flag potential delays early
- Maintain a clear overview of upcoming deliveries and outstanding issues
- Be the main point of contact for customers with open orders
- Provide order and delivery updates and manage expectations when plans change
- Coordinate complaints, damages, missing items, and replacements, escalating commercially significant cases to Sales
- Coordinate freight partners, shipments, and shipping documentation
- Track deliveries and resolve carrier issues
- Coordinate acquisition samples and other atypical shipments
- Identify recurring customer and fulfilment issues and improve handovers between Sales and Production
- Develop templates, tools, and automations that reduce manual work and improve the order-to-delivery experience
What they ask
- Organized, proactive, and comfortable taking ownership
- Communicates clearly, manages competing priorities, and enjoys solving problems
- Experience in customer operations, logistics, and order management
- Proficient in English
- Experience with international shipments, architecture, or interior design is a plus
How to apply
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