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North HollandHybridHours negotiable<3months
You will lead support and enhancements for a leading European retail organization's UKG Pro Workforce Management platform across multiple European countries. You will handle L2/L3 incidents, coordinate with offshore teams, and work closely with business stakeholders.
What you do
- Provide AMS (Application Maintenance & Production Support) for UKG Pro WFM, including L2/L3 incident management, daily monitoring, problem management and status reporting
- Deliver enhancements and configuration changes across UKG Pro WFM modules
- Coordinate with UKG product teams and business teams to resolve product bugs
- Work with offshore teams across different time zones
- Engage directly with the client during requirements gathering and Fit-Gap analysis
- Carry out unit testing of configuration changes, product releases and patches
What they ask
- 10+ years of experience with UKG WFM, covering both Workforce Central (WFC) and UKG Pro WFM / UKG Dimensions (at least one Pro WFM project)
- Hands-on experience with these modules: Timekeeping, Accruals, Attendance, Absence Management, Advanced Scheduling, Forecasting and Activities
- Implementation, upgrade, development or support experience with large-scale clients in Europe
- Strong client-facing and communication skills
Preferences.
- UKG certifications in Workforce Management modules
- Retail or multi-country WFM experience
Practical
- Must have the right to work in the Netherlands (EU/EEA national or a valid Dutch permit allowing free work). Visa sponsorship is not available
How to apply
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