This role focuses on driving high-impact transformation across a global commercial organization. You will lead strategic initiatives that enhance customer engagement, service excellence, and operational performance. Your work will directly influence how value is delivered to patients and customers across markets. A new Global Commercial Operations office is being built, aiming to drive commercial success, commercial excellence, customer engagement programs, and business intelligence across all subsidiaries.
You will have the opportunity to make a real impact on the global commercial strategy, with broad exposure to multiple functions within headquarters and the markets where the organization operates. You will be joining a diverse international team with high ambitions to shape the future commercial go-to-market model.
What you do
- Lead end-to-end delivery of commercial projects from definition to execution, ensuring clear scope, milestones, and business outcomes.
- Develop scalable service and engagement initiatives grounded in customer insights and real needs.
- Drive cross-functional execution: align Sales, Marketing, CRM/Digital, and other stakeholders to ensure smooth delivery and impact.
- Own performance and impact: track results, drive adoption, and continuously optimize initiatives based on data and feedback.
Responsibilities.
- Program & Project Leadership: Lead end-to-end delivery of Commercial Operations initiatives aligned with strategic priorities. Define project structure, timelines, milestones, and resource plans. Manage risks, dependencies, and trade-offs across multiple initiatives.
- Customer & Service-Oriented Solutions: Design and implement customer-centric engagement and service solutions. Integrate customer insights and market feedback into project execution. Monitor performance and continuously improve initiatives based on KPIs.
- Cross-functional Execution: Coordinate across Sales, Marketing, Service, CRM/Digital, and enabling functions. Ensure clarity on roles, responsibilities, and deliverables across stakeholders. Facilitate alignment, remove blockers, and maintain execution momentum.
- Consumer Engagement Leadership: Drive the roadmap and execution of Consumer Engagement initiatives within Commercial Operations. Provide functional leadership to project team members, ensuring clarity, alignment, and delivery discipline. Foster a high-accountability, results-driven team environment.
Profile
- Experience in project/program management, commercial operations, or transformation initiatives (healthcare/medtech preferred).
- Strong project management capabilities with a track record of delivering cross-functional initiatives with measurable impact.
- Solid understanding of customer engagement, service models, or DTC environments.
- Analytical mindset with experience in KPI tracking and performance optimization.
- Ability to influence and collaborate across global, cross-functional teams.
How to apply
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