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South HollandOn site28 hours/week<3months
A government organization faces a significant development challenge. Services are changing, digitalization offers new possibilities, and the organization aims to work smarter, simpler, and more efficiently. Insight into how activities are actually performed is essential.
- An experienced process analyst is sought to analyze, describe, and improve business processes.
- The role involves structuring complex processes and identifying opportunities for standardization, simplification, and better manageability.
What you will do.
- Map the business processes of the Operational Unit and clarify the interconnections between activities, systems, information, and people.
- Analyze how processes currently function and develop improvements with process owners for more efficient and future-proof service delivery.
- Work on both serial operational production processes and supporting management and service delivery processes.
- Pragmatically shape supporting processes according to ITIL/BISL principles where appropriate.
- Regularly be present on the work floor to observe processes, interview employees, and understand working methods.
- Distinguish main from minor issues, make implicit knowledge explicit, and translate complex working methods into clear process models and descriptions.
- Inventory, analyze, and describe existing business processes.
- Model processes using a methodology to be chosen.
- Establish process descriptions, roles, responsibilities, decision points, and process agreements.
- Analyze serial production processes for capacity, quality, lead time, error rates, and waste.
- Describe and improve supporting processes, including pragmatically implemented ITIL-oriented processes such as incident, change, and service request handling.
- Identify bottlenecks, dependencies, risks, and improvement opportunities.
- Advise on standardization, simplification, digitalization, and automation of processes.
- Facilitate process sessions and workshops with employees, process owners, and management.
- Build and maintain a cohesive process landscape.
- Document process knowledge for sustainable management and further development.
Profile
- Experienced process analyst who quickly understands complex organizations.
- Strong analytical skills, curious about how work truly unfolds, and able to clearly document processes without losing sight of practical reality.
- Asks the right questions, listens well, and builds support by involving employees in analyzing and improving their own work processes.
- Combines structure with pragmatism and knows when standardization adds value and when customization remains necessary.
What they ask
- Minimum demonstrable HBO (higher professional education) working and thinking level.
- Demonstrable knowledge and experience with Lean, Agile, and Scrum.
- Minimum 3 years of work experience with process analysis and/or process modeling and/or process automation.
Preferences.
- Knowledge of/experience with process analysis and/or process modeling and/or process automation.
- Knowledge and experience with management processes based on ITIL/BISL principles.
- Experience within an executive organization or public organization is a plus.
Your impact.
- Create insight into the organization of service delivery and potential improvements.
- Ensure that processes are set up to be understandable, manageable, and future-proof.
- Directly contribute to more efficient, adaptive, and high-quality service delivery through the analysis and improvement of production and supporting processes.
How to apply
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