As a Business Analyst, you will work on a platform that builds the workflow used by thousands of mortgage advisors to guide their clients. The organization is at the beginning of an exciting next step: a close collaboration with a new partner to expand the platform from mortgage brokerage to client management and non-life insurance. This requires sharp choices about what should and should not be built. Mortgages are complex: HDN messages, acceptance rules, and lenders each with their own logic.
You will ensure that the right things are built - with an eye for quality, ease of use, safety, stability, and performance.
What you will do.
- You will work with three very different groups simultaneously: independent advisors who want speed, large chain parties who focus on SLAs and scale, and the internal underwriters. You will ask probing questions until you grasp the real problem and make a choice you can explain.
- For each situation, you will choose the most effective format: sometimes a detailed spec, sometimes a prototype that conveys more in an hour than a document in a week.
- You will monitor the quality of the input required by the development team and AI tools - domain knowledge, edge cases, stakeholder interests, and the daily work practice of an advisor.
- You will work directly with the Product Lead, as a sparring partner and an opponent when necessary. Decisions will be made together before the first line of code is written.
- You will proactively identify patterns in support questions, roadmap discussions, and user behavior, and bring them back to the team before they become problems.
Profile
- You are a Business Analyst who prefers one good conversation over ten template meetings.
- You have your own well-substantiated opinion and dare to change it if the arguments warrant it.
- You have HBO+ (higher professional education) working and thinking level and experience as a Business Analyst, Product Owner, or a similar role in a software environment.
- Mortgage knowledge (HDN, acceptance rules, the daily workflow of an advisor or mid-office) is a significant plus.
- You are curious about technology and use AI in your work - not out of habit, but because it makes you better and faster.
About the organization. The client is a fintech scale-up that digitizes the mortgage advisory market and builds a platform trusted daily by thousands of mortgage advisors. The organization is on the verge of a major next step: expanding the platform from mortgage brokerage to client management and non-life insurance. There is a close-knit development team and over a hundred colleagues to brainstorm with, with room for drinks, team activities, and occasional LAN parties.
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